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How can I improve my customer service?
How can I make sure that the customer doesn't leave?

Our company uses e-mail, but we are thinking about switching to another way of service, of course in communicating with customers by e-mail also has its advantages, but we want something new.
Just recently I came across a very useful article on the subject https://newmediaservices.com.au/custome ... nd-skills/ which describes different types of service and their advantages.
Customer support groups are also the face of the company.
They are critical to increasing sales and marketing by word of mouth, collaborating with product teams.
Indirectly, they have a say in the company's decision-making.
That's why it's very important to us and we realized we wanted to make a change.

It is very useful information, for those who want to improve their company.
Thank you for the advice.
Indeed, not many people think about the consequences of doing nothing.